Privacy Policy

Privacy Policy

This Privacy Policy explains how VOLTAGE Hair Group collects, uses, and protects your personal information when you visit our website, place an order, sign up to our mailing list, or contact us.

Who We Are

VOLTAGE Hair Group operates the website voltagehairgroup.com.

Email: [info@voltagehairgroup.com]

Information We Collect

We may collect the following information:

Name
Email address
Phone number
Billing address
Delivery address
Order details
Payment confirmation information
Customer support messages
Website usage information
Device and browser information
Marketing preferences
Cookie and analytics data

We do not store full card details. Payments are processed securely by our payment providers.

How We Use Your Information

We use your information to:

Process and deliver orders
Send order confirmations and delivery updates
Provide customer support
Handle returns, refunds, and warranty claims
Prevent fraud and protect our website
Improve our website and customer experience
Send marketing emails if you have subscribed or given consent
Comply with legal and tax obligations

Who We Share Information With

We may share your information with trusted service providers, including:

Shopify and website hosting providers
Payment processors
Couriers and fulfilment partners
Email marketing platforms
Analytics providers
Customer support tools
Legal, accounting, or compliance providers where required

We only share information where necessary to operate the business, provide services, or meet legal obligations.

Marketing

If you sign up to our email list, we may send you product updates, launch offers, and brand news.

You can unsubscribe at any time using the link in our emails or by contacting us.

Cookies

We use cookies and similar technologies to operate the website, remember preferences, analyse website traffic, and support marketing.

You can manage cookie preferences through your browser settings or our cookie banner where available.

How Long We Keep Information

We keep personal information only for as long as needed for the purposes described in this policy, including order processing, customer support, legal obligations, tax records, fraud prevention, and business records.

Your Rights

Depending on your location and applicable law, you may have rights to: