Shipping & Delivery
At VOLTAGE Hair Group, we aim to process and deliver your order as smoothly as possible. Please read the information below before placing your order.
Order Processing
Orders are usually processed within 1–3 working days after payment is confirmed.
During busy periods, product launches, supplier delays, or public holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
Delivery Times
Estimated UK delivery time: 7–15 working days after dispatch.
Delivery times are estimates and may vary depending on courier availability, supplier processing, customs checks, location, and seasonal demand.
Where Orders Ship From
Some VOLTAGE products may be shipped directly from our trusted fulfilment or manufacturing partners. This helps us offer a wider range of products while keeping costs lower for our customers.
We carefully review supplier information before listing products and aim to work with fulfilment partners who can provide tracked delivery and appropriate product documentation.
Tracking
Once your order has been dispatched, you will receive tracking information by email where available.
Please allow 24–72 hours for tracking updates to appear after dispatch.
Delivery Address
Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If you notice an error after ordering, contact us as soon as possible at [support@voltagehairgroup.com]. We will try to help, but we cannot guarantee changes once an order has started processing.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at [support@voltagehairgroup.com] with your order number.
We will check the tracking information and contact the courier or fulfilment partner where needed.
Customs, Duties and Import Fees
For UK orders, we aim to work with suppliers and fulfilment partners who provide delivery with duties handled where possible. However, if any customs fees, import charges, or local taxes apply, these may be the customer’s responsibility unless stated otherwise at checkout.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the packaging
- Clear photos of the product
- A short description of the issue
We will review the issue and help you with the next steps.